hospitality books can inspire you. these can help you, as a hotelier, gain new perspectives and learn from the wisdom and success of others in the industry.
However, with the plethora of options to choose from and the daily demands of the job, hoteliers can find it difficult to not only identify hospitality books worth reading, but also find the time to read them.
You are reading: Books on hospitality management
We’re here to take some of the guesswork out of it for you. We’ve sorted through classic titles and reviewed recent publications to compose a must-read list for hospitality professionals.
10 essential books for hospitality professionals
Anyone in the hospitality business, from a receptionist to an experienced hotelier, can appreciate the quality of knowledge found in these pages. With a variety of hotel-related topics and narrative styles to choose from, there’s a hospitality book for everyone on this list. take a look:
be our guest: perfecting the art of customer service
Disney high school book
be our guest talks about the magic of walt disney world and how every guest is made to experience it through exceptional customer service. This book reveals the strategies, processes, and principles behind the scenes of Disney’s approach to exceeding customer expectations. Even actual cast members from Disney High School agree that this book captures the true essence of magical customer service at Walt Disney World. As a hospitality professional, you’ll see new possibilities for delivering quality service through concepts not found in the typical workplace. it will make you realize how everything must be of the highest quality and done with the needs of the customers in mind.
No Reservations: How a Family Root Beer Stand Became a Global Hospitality Company
book by bill marriott and kathi ann brown
Although Marriott is now one of the world’s largest hotel chains, few people know that it began as a humble family business. Without Reservation, by Bill Marriott, Jr., the founder’s son, is extremely insightful for hospitality professionals as it traces the path that led the family to triumph in the hospitality industry. bill marriott passes on his father’s industry knowledge along with advice for future generations involved in hospitality. This book is packed with practical insights and management insights for everyone, regardless of the type of property or business they run. For example, Marriott suggests knowing exactly who your competition is and what they essentially do so he can outperform them.
down and out in paris and london
george orwell book
We recommend these atypical memories of the 1930s not only for their literary merit and classic Orwellian entertainment value, but also for two other reasons. First, it is relatable, especially to those in the hotel business who have worked their way up the hospitality ladder. second, it forces you to think about all levels of staffing and staff dynamics, making you reflect on how the hotel works like a machine with many busy and interdependent components.
the heart of hospitality: the great hotel and restaurant leaders share their secrets
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book by micah solomon
Speaking of the “heart” of a hotel, the heart of hospitality shares customer service procedures that hoteliers can connect with their guests. while facilities and a good location certainly help a hotel, the most important thing for every hotel is to have a “heart”. In this book, Micah Solomon reinforces a theme: Exceptional customer service should be a process, not an exception. According to him, forming and maintaining that “heart” means attending to many minor details to ensure that his guests enjoy an exceptional customer experience. this book will provide many options for hoteliers and hospitality professionals looking for practical and useful ways to improve the customer experience.
overbooking: the booming business of travel and tourism
elizabeth becker book
In Overbooking, Becker explores how global influences are affecting travel economically, politically, and culturally. and it’s sensational. underscores the importance of focusing on the details to deliver a great customer experience, especially crucial in this industry given the nature of hospitality. If you want to grow your business, or simply challenge your way of thinking and open your mind to new concepts within the context of global travel, this book is for you.
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setting the table: the transformative power of hospitality in business
book by danny meyer
We recommend this book because its innovative and valuable ideas can be applied to any size organization or business. Danny Meyer founded Union Square Café in 1985 at the age of 27 and is now one of the most successful restaurateurs in the United States. the book explains the secret of his success in the hotel industry. He will learn about the dynamic philosophy of hospitality illustrated in this book, which focuses not only on delivering exceptional customer satisfaction, but also on fostering strong internal relationships. If you’re a hotelier or hotel manager, or even a leader or manager in any company, this book will help you be more productive.
the new gold standard: 5 leadership principles for creating a legendary customer experience courtesy of the ritz-carlton hotel company
book by joseph michelli
When it comes to providing stellar customer service, no one does it better than the ritz-carlton. guests sing the praises of the hotel and keep coming back and generating strong word of mouth. the most remarkable thing about the ritz-carlton is the autonomy they give their staff. it is a practice that ensures remarkable service for guests and is also indicative of incredible management leadership. this leadership book is as much about empowering employees as it is about making guests feel special, leading to a highly recognizable hotel brand.
7 Simple Ways to Show Your Employees You Care!: A Booklet for Hotel Managers and Others
jokima hiller book
We highly recommend 7 simple ways to show your employees that you care about any hotelier or manager. Lack of appreciation is one of the main reasons employees feel dissatisfied and leave their jobs. As we do business on a daily basis, we sometimes forget to show our employees how important they are to us. This brochure will help you realize the importance of your employees as they are the face of your hospitality business. To make your employees happy, you need to connect with them. The author shares her real-life experiences in this handy little guide that will help you show consideration, compassion, and concern for her employees.
100 tips for hoteliers: what every successful hotel professional should know and do
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peter venison book
This is a bestseller and is already known as a must-read among industry professionals. venison has lived a colorful life with more than three decades of experience in the hotel business. Starting from his adolescence, almost by accident, he entered a hotel school. soon after, he started working from the bottom up and went on to lead some of the most prestigious companies in the industry. He combines this experience with his avid travels and provides a solid set of tips and ideas for any hotelier to adopt and adapt to their own space.
a wealth of information: the world’s top luxury hoteliers on leadership, management and the future of 5-star hospitality
book of rahim b. kanani
This book lives up to its name. it really is a wealth of knowledge gained through a deep immersion in luxury hospitality on a global scale. A journalist who regularly interviews high-profile executives, entrepreneurs, and hoteliers for major media outlets, Kanani spoke with more than thirty-five of the world’s top luxury hoteliers to gather material for this book. With insights into recruiting, hotel marketing, technology, branding, personalization, the most significant trends shaping the industry, and more, this book is definitely a must-read for all hotel owners, managers, and marketers. luxury both aspiring and established.
additional recommendation
12 golden keys to excellence in hospitality
book of frank h. benzakour
Strategies are key to any business. in fact, f.h. Benzakour, professor of contemporary club management at Fairleigh Dickinson University, has 12 for you to learn, from celebrating staff diversity to innovating instead of dying. Benzakour’s 25+ years in the hospitality industry translates into invaluable knowledge and techniques that hotel managers and owners can integrate into the running of their properties. If you’re looking to feel inspired again and gain a different perspective of owning him in this new era of travel, then this book could easily be the next addition to your library.
Take your property from hidden gem to high demand.
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