website frequently asked questions
subscription frequently asked questions
- How do I change my mailing address?
- What phone number should I call to get the fastest responses to subscription questions?
- once I I subscribe, when do I get my first copy?
- Why did I get a bill before my first issue arrived?
- How do I pay for my subscription?
- I never received a particular issue. what should i do?
- can i get back issues and reprints?
- do they ever give my name to other companies?
- what are all those codes on my mailing label?
- how do I know if my renewal notice is an unauthorized submission?
frequently asked questions about books
- once I order, when will I receive my book?
- how do I return a book?
- can I pay for my book online?
- do you have a toll-free customer service line?
- I have another question that is not answered here
How do I change my mailing address?
To change your address on file with us, simply use the account lookup function and complete the change of address form provided.
We will change your address immediately on our records, but please allow three to four weeks for delivery to the new address. we may have already shipped (or prepared to ship) a problem to your old address.
You are reading: Bottomline books customer service
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what phone number should I call to get the fastest responses to subscription questions?
The best and fastest way is to call us at 800-274-5611. our customer service representatives have immediate access to your subscription records.
When you call, make sure you have a problem at hand. there are important codes on the shipping label that we will need.
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once I subscribe, when will I receive my first copy?
national subscriptions
You must allow at least 30 days from the date you place your order for your first copy to arrive. If you experience an unusual delay, please call us at 800-274-5611.
international subscriptions
posts that are sent to addresses outside the us. uu. may be slow due to postal service. international subscribers should wait six to eight weeks to receive their first issue.
there is a better way, although more expensive. you can send your problems as international airmail. this is more expensive, but greatly reduces delivery time. contact us for current rates and ordering information.
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why did i get a bill before my first number arrived?
We realize it’s confusing to receive an invoice before you receive your first issue. but we have found that this is the best way to ensure that the many people who choose to continue receiving their subscription after the initial trial period do not see their service interrupted. We encourage you to wait until you have received all of your free trial issues to make a decision. if you choose to pay earlier, rest easy with our full money-back guarantee.
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how can I pay for my subscription?
national subscriptions
We accept payments by check, visa, mastercard, american express, optima and discover. Please mail your payments directly to the post at the address below:
- bottom line/personal result
subscription service center
See Also: Book-Keeping basics every small business owner should know – Bytestart
PO Box 422297
palm coast, fl 32142-6604
- end result/health
subscription service center
PO Box 422318
palm coast, fl 32142-6662
international subscriptions
We require prepayment for international subscriptions. you can load your subscription with visa, mastercard, american express, optima, discovery… or send a check drawn on a US bank, payable in US funds. contact us for current rates and ordering information.
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I never got a particular problem. what do i do?
There are several reasons why you may not have received a problem.
The post office is not delivering your copies. Contact us and verify that your correct address is on file. sometimes, too, copies can be damaged or lost in the mail. we will be happy to replace them. just let us know.
we may not have received your renewal instructions. if we do not receive your renewal instructions before the address label is generated for the last issue of your subscription, the next issue will be forfeited . that means we need your renewal instructions at least six weeks before your subscription expires. contact us us to let us know you would like to renew.
We have not received your payment. When we receive your “bill me” request, we will send you several issues of the magazine in good faith. if we do not receive your payment, we will suspend your service after the promised free editions have been shipped. if you have sent your payment, contact us to verify receipt.
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can i get back editions and reprints?
Back issues are available while supplies last. Call us for details at 800-274-5611.
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do you ever give my name to other companies?
If you provide us with your mailing address, or if you are a subscriber or have purchased a book or other merchandise from us, you may receive periodic emails with information about new products and services or upcoming events. You may also receive postal mailings from other companies that the boardroom thinks you might be interested in. If you do not wish to receive such emails, please let us know by completing this form. Please understand that this application may take a few weeks to process and you may receive mailings during this time. We appreciate your understanding during this process.
If you want to reduce the amount of spam you receive, you can add your name and address to the direct marketing association’s mail preference service. To add your name, simply write to the address below or visit their website at www.the-dma.org (look for Preferred Mail Service in your consumer section). Be sure to include any different spellings or arrangements that your name and address may have taken in the emails you have received.
direct marketing association
See Also: Dana Stabenow – Book Series In Order
mail preference service
p.o. box 9008
farmingdale, new york 11735-9008
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what are all those codes on my shipping label?
Our fulfillment team and the post office use the codes on your mailing label to send your problem to your door. Plus, your account number is printed there, so you can use our online account management tools here.
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once I order, when will I receive my book?
You can expect your book in 14-21 days from the time you order. All books are shipped via the US Postal Service. uu.
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how do I return a book?
books can be returned to:
basic books
1 turn way
des moines, ia 50982
If the book has been opened, be sure to include a copy of your invoice to ensure proper credit.
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can I pay for my book online?
click here to find your final bill and pay your bill with a credit card. You can also pay by credit card by calling customer service at 1-866-444-2086, Monday through Friday from 7:00 a.m. to 5:00 p.m. m. to 8:00 p.m. m., central time.
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do you have a toll-free customer service line?
Our customer service representatives can be reached at 1-866-444-2086. Monday – Friday 7 am – 8 pm central time. back to top
I have another question that hasn’t been answered here
contact us to ask any other questions.
See Also: 6 Fiction Books You Need to Read If You Have Social Anxiety – Women.com